AI & Human Experience Diagnostic
Find where AI can remove friction—and where human experience can create revenue.
- Executive interviews
- Customer journey assessment
- 90-day priority map
AI integration · Human experience · Commercial transformation
In the AI era,
human is the advantage.
I help ambitious retail, luxury and service organisations turn AI adoption and human experience into measurable commercial results.
Available through 30 September 2026. Leave with three high-payback AI moves for your organisation. One business-day reply.
11 yearsat Apple
7 countriesleadership reach
2 languagesEnglish & Russian
Kirill NaumovAI × Human Experience
About
Technology changes quickly. Trust changes everything.
Kirill Naumov is an international consultant, keynote speaker and AI integrator. For 11 years at Apple, he worked where commercial performance, people and customer experience meet. Today, he helps leaders build the operating systems that make AI adoption feel useful, credible and human.
at Apple11 years
leadership reach7 countries
English & Russian2 languages
Selected experience
AppleLEGOMarsSonyM.VideoScania
Brands and organisations Kirill has supported across commercial performance, training and customer experience.
The thesis
AI is not a substitute for human experience.
It creates room for what has always distinguished exceptional brands: attention, trust, judgement and the feeling of being genuinely understood.
Engagements
From a sharp question to a durable transformation.
HXOS™ Integration Programme
Design human–AI ways of working that teams can actually adopt and leaders can measure.
- Operating model
- Pilot design & adoption
- Commercial measurement
Leadership & Team Workshops
Turn strategy into confidence, language and behaviour on the frontline.
- AI for leaders
- Sales psychology
- Customer experience culture
Selected case
What Starbucks could feel like if it were born in the AI era.
Independent innovation concept · 2026
Starbucks Tomorrow
An AI-native service concept that anticipates energy, context and arrival—making a coffee ritual feel effortless, personal and more human.
- AI Energy
- Zero Queue
- AI Barista
“The companies that win in the AI era will not be the most automated. They will be the most human.”
Expertise
Where technology meets human behaviour.
AI & Retail
Customer Experience
Sales Psychology
Luxury Service
Leadership
Team Training
Human-Centred Business
Brand Storytelling
Frequently asked
The useful questions, answered directly.
Who is Kirill Naumov?
Kirill Naumov is an international AI integration consultant and speaker. His work connects AI adoption, customer experience, sales psychology and leadership.
What is HXOS™?
HXOS™ is Kirill’s Human Experience Operating System: a practical way to design human–AI ways of working that teams can adopt and leaders can measure.
Who is this work for?
The work is designed for leaders in retail, luxury, hospitality and service businesses who need AI to improve commercial performance without losing trust or human judgement.
What happens in a diagnostic?
A 45-minute diagnostic clarifies the highest-value opportunity. You leave with three concrete AI and human-experience moves to prioritise next.
What does the diagnostic cost?
The 45-minute diagnostic is available for $500 through 30 September 2026.
What formats are available?
Engagements range from an AI and Human Experience Diagnostic to an HXOS™ integration programme and leadership or frontline workshops.
Where does Kirill work?
Kirill works internationally in English and Russian with leadership teams and customer-facing organisations.
What outcomes can a team expect?
The focus is on removing friction, improving customer and team experience, building adoption confidence and connecting change to commercial measures.
How do we start?
Start with a diagnostic conversation. Share the business challenge, the customer moment or the AI initiative that needs to become useful.
Journal
Ideas for leaders designing what comes next.
Start with a clear next move
Make your next AI decision
useful.
A 45-minute diagnostic for retail, luxury and service leaders. You leave with three high-payback moves—not a generic deck.